Frequently Asked Questions
Everything you need to know about shopping with Orientalmart
How do you ensure the freshness of perishable goods during shipping?
We use specialized insulated packaging and high-quality gel ice packs for all chilled and frozen items to maintain optimal temperatures during transit.
What is the standard delivery timeframe for my order?
Most orders are processed within 24 hours. Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery.
Do you ship international food products to addresses outside the country?
Currently, we only ship within the domestic region to ensure that food safety standards and delivery speeds are maintained for all our customers.
What should I do if an item in my order is damaged or missing?
Please contact our customer support team within 48 hours of delivery with your order number and photos of the damaged goods to receive a full refund or replacement.
Are the expiry dates on your products clearly marked?
Yes, we perform rigorous inventory checks to ensure all products have a reasonable shelf life. Expiry dates are listed on individual product packaging as per food safety regulations.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.